Frequently Asked Questions

How long does shipping to Hawaii take?

We have amazing connections with our shipping and loigistics partners across the US and Hawaii, so our shipping time is some of the fastest on the island!

Most machines and appliances only take 10-15 business days to arrive on island!

How will I know if a fridge, oven, or appliance will actually fit or work in my home before purchasing one?

Ohana Appliance Sales also has a full tech division that has been servicing appliances on island since 2018.

If you need some help confirming your needs and requirements, contact us to schedule a service call for our technicians to visit your home, take measurements, inspect your layout, discuss your needs, and help you to determine what will work in your space for your needs.

If you choose for Ohana Appliance to install your appliance, this service is included in the installation and delivery package to ensure installation goes smoothly.

How do I get these appliances delivered and installed into my home?

You have three options to get your appliances or equipment delivered to your home and installed.

  1. Ohana Appliance Sales Co can deliver your machine and install it into your home. As warranty technicians, this is the manufacturer's recommended way (but not required). Delivery and install costs vary based on location, appliance, and installation needs. Let your sales rep know if you'd like an installation quote.
  2. Hire a 3rd party company. You may have a contractor, handyman, or property manager that takes care of your home exclusively. You can schedule your 3rd party company to pickup your appliance or machine at our Kealakekua Warehouse once it arrives.
  3. DIY. If you are comfortable, knowledgable, and able, you can pick up your machine or appliance at our Kealakekua warehouse and bring it to your home to DIY the install or have a 3rd party installer at the home to complete the process.

Can I purchase everything I need right on your website?

Great question.

Due to the detailed nature of luxury appliances and custom built homes, we do need to speak with you first to confirm your needs, preferences, measurements, and layout of your space, in order to verify that the machine or appliance you want, is able to work in your space the way you envision.

Ohana Sales Co makes sure that this is a seamless and streamlined process, so you can quickly get what you want while ensuring that it also fits your home and space.

Do these brands and machines have people on island to warranty and service them?

Yes, WE DO!

Ohana Appliance Sales Co is a certified warranty company for all the brands and machines we carry and sell.

This means that if you ever call your machine's manufacturer due to an unfortunate issue, it's Ohana Sales Co who will be getting that work order and getting your machine back and running for you as soon as possible.

Are you insured and licensed?

Yes we are!

We are insured in our warehouse and showroom as a sales company for the sale of appliances and machines.

We are also separately insured on our warranty and technician division for all our service work, deliveries, and installations.

We are also a licensed business in the state of Hawaii and can be found in good standing on the DCCA gov database.

For more questions, answers, or thoughts, contact us anytime!